Adult Literacy & Access Associate

Grant Writer – Part Time Consultant
February 19, 2020
Adult Literacy & Access Coordinator
April 1, 2021

Adult Literacy & Access Associate



JOB TITLE: Adult Literacy & Access Associate
DEPARTMENT: Health & Social Services Dept
REPORTS TO: Adult Literacy & Access Coordinator
JOB SCHEDULE: 40 hours/week – temporary

SEAMAAC welcomes applications for the position of Adult Literacy & Access Associate. This is a full-time temporary position for the time period of May-September 2021.

SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.

The Adult Literacy & Access Associate will provide direct services, data collection & evaluation, and coordination support to the following immigrant/refugee family programs in the Health & Social Services Department:
     a) Digital Navigator
     b) PHLConnectED
     c) Naturalization
     d) English as a Second Language & Digital Literacy
     e) Case Management
     f) COVID-19 needs surveys & vaccine engagement

• Assist callers on SEAMAAC’s Digital Navigator referral phone line
• Assist community members with affordable internet solutions, digital literacy goals, technology troubleshooting, obtaining low-cost devices and other digital resources.
• Maintain Digital Navigator program data and community resources
• Assist with PHLConnectED outreach to community members and partner organizations
• Conduct PHLConnectEd phone & door-to-door canvassing to households
• Actively participate in Digital Navigator and PHLConnectEd inter-organizational collaborative meetings and working groups
• Assist with naturalization applications as needed
• Support adult learners with Citizenship Interview Prep and other ESL tutoring needs
• Conduct intake assessments, COVID-19 needs surveys, case management sessions, and resource navigation & referrals
• Complete progress notes, corresponding data entry, and other related tasks
• Support the organization’s vaccine education/registration work
• Provide verbal interpretation and written translation as assigned; link clients to telephonic interpretation (“Language Line”)
• Participate in weekly supervision meetings
• Attend and participate in team meetings and professional development events
• Actively participate in organization-wide work efforts and events and a minimum of 5 events per calendar year
• Support the H & SS Department with program development/evaluation activities as they arise
• Other duties may be assigned from time to time
**NOTE: During the COVID-19 pandemic, all duties are subject to change, based on public health guidelines and potential changes in funding.

Qualification Requirements:
• Bachelor’s degree in social work or related discipline preferred.
• Bilingual skills required; ability to translate strongly preferred. Priority languages include Spanish, Burmese, Chin, Rohingya, Karen, Nepali, Vietnamese, Mandarin, Swahili, Khmer, and French.
• Minimum one year of social service experience required (may be a year of volunteer work).

The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Experience working with digital access issues, social services, and immigration issues
• In-depth knowledge and relationships with the immigrant and refugee communities in Philadelphia
• Excellent digital skills including Microsoft Office Suite, Google Suite, electronic databases, and other online platforms
• Ability to address sensitive topics in a culturally and linguistically competent manner
• Excellent communication skills, both oral and written
• Skills in responding to high stress and crisis management situations
• High emotional intelligence as defined by the ability to empathize, people skills, motivation, self- regulation, and self-awareness
• Ability to manage time, maintain appropriate boundaries, and prioritize tasks
• Ability to work with diverse staff as well as a strong commitment to supporting the collective efforts of the team in accomplishing program objectives and goals.
• Understanding and sensitivity to issues of race, class, nationality, religion, age, gender, sexual orientation, and disability
• A strong passion and a clear vision for delivering high impact services to immigrant and refugee populations and other communities of color
• Ability to handle a heavy workload, exercise high level of discretion, maintain confidentiality, handle multiple priorities, and use sound judgment
• Ability to work independently while observing and complying with all standards of the supervisory structure of the organization
• Ability to accurately represent SEAMAAC when working with client communities and at partner organization meetings

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
During the COVID-19 pandemic, it is possible that the Adult Literacy & Access Associate will spend some of their time working remotely.

Necessary Special Requirements: Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.

This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.

Salary and Benefits:
Hours: 40 hours/week during normal business hours, with occasional flex schedule to accommodate evening assignments and weekend assignments.
Salary: $17/hour
Benefits: This position offers health insurance, paid holidays, paid vacation, personal days, and paid sick leave

SEAMAAC is an Equal Opportunity Employer.

Interested applicants should submit a detailed cover letter and resume to

To apply for this job email your details to