Adult Literacy & Access Coordinator

Adult Literacy & Access Associate
April 1, 2021
Community ResourcesCoordinator
April 13, 2021

Adult Literacy & Access Coordinator


JOB TITLE: Adult Literacy & Access Coordinator
DEPARTMENT: Health & Social Services Department
REPORTS TO: Director of Health & Social Services


General Description:

SEAMAAC welcomes applications for the position of Adult Literacy & Access Coordinator. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.


Primary Responsibilities:

The Adult Literacy & Access Coordinator manages an umbrella of SEAMAAC services for immigrants and refugees: a) Adult Education Programs; b) Digital Access Programs; and c) Access to community resources. More specifically, Adult Education Programs currently include: English as a Second Language classes; naturalization application assistance; and ESL-Civics classes and interview prep. Digital Access Programs currently include: Digital Navigation Program; outreach; and digital literacy classes. Access to community resources currently includes community education, case management and outreach focused on employment support, resource navigation, basic needs, and public benefits screenings and enrollment.


The Adult Literacy & Access Coordinator serves on the leadership team of the Health & Social Services (H & SS) Department, collaborating with other H & SS program coordinators and the H & SS Director on department-wide initiatives and events. The Coordinator supervises a team that may include Outreach Workers, Digital Navigator(s), Intern(s), Volunteers, and the ESL & Digital Literacy Education Instructor. The Coordinator plans program activities, implements outreach strategies, ensures funded deliverables and outcomes are achieved, develops project data tracking systems, manages program data, assists with preparing grant reports and evaluation tools, facilitates program meetings, and may serve as the point-of-contact for program funders and community partners. Additional responsibilities include assisting with agency-wide initiatives.


This position may require all-remote, hybrid, or all in-person work depending on public health guidelines during the COVID-19 pandemic. If the Coordinator is working in-person, they will be the main contact at SEAMAAC’s Outreach Office at 2110 S. 8th Street. This includes ensuring that the building is secured, safe, and clean; conducting inventory and ordering supplies as needed; following protocols to address building/maintenance concerns such as communicating with the landlord as needed; and other general office coordination tasks. If the Coordinator is working remotely, they will continue to do the majority of these tasks remotely whenever possible, and will stay in close


communication with all parties who are utilizing the Outreach Office in-person, to ensure that office management issues are resolved promptly.


Qualification Requirements:

  • Bachelor’s Degree Master’s Degree in Social Work, Education, Social Policy, Public Health, or related field preferred.
  • Minimum of two years of nonprofit program coordination and supervision experience
  • Prior experience teaching ESL and having TESOL certification/related certification is



The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Demonstrated commitment to supporting immigrants, refugees, and other marginalized communities
  • Excellent digital/technology skills, including ability to manage Digital Navigator call line and database(s)
  • Excellent communication skills including written, verbal, and group facilitation skills
  • Skills in supporting individuals to obtain a job, citizenship, public benefits, and community resources
  • Supervision skills
  • Ability to manage time, maintain appropriate boundaries, and prioritize tasks
  • Organizational and planning skills
  • High emotional intelligence as defined by the ability to empathize, people skills, motivation, self-regulation, and self-awareness
  • Ability to interact professionally with people on opposite sides of sensitive issues
  • Ability to plan program implementation to ensure program deliverables and evaluation outcomes are met
  • Ability to work with diverse staff as well as a strong commitment to supporting the collective efforts of the team in accomplishing program objectives and goals
  • Understanding of privilege and marginalization
  • Knowledge of learning styles across the lifespan, and implications for English language classes, community workshops, case management, and supervision
  • Familiarity with policy issues impacting refugees/immigrants and low-income communities
  • Ability to work independently while observing and complying with all standards of the supervisory structure of the organization
  • Ability to accurately represent SEAMAAC when working funders, advocates, and partner organizations
  • Fluency in other language(s) is highly desirable, including but not limited to Mandarin, Vietnamese, Hindi, Nepali, Khmer, Hmong, Lao, Indonesian, Burmese (and/or one of the ethnic languages/dialects such as Karen, Chin, Shan, Rohingya, etc.), Arabic, Swahili, Spanish, or French



  • Conduct all activities described in “Primary Responsibilities”
  • Attend professional development trainings as assigned
  • Assist with staff & volunteer recruitment, interviewing, hiring, retention, and performance
  • Ensure accuracy and timeliness of data collection into program database(s)
  • Facilitate program meetings, and attend meetings with partner organizations and funders


  • Evaluate, update, and create program materials
  • Support advocacy and coalition-building efforts
  • Participate in organization-wide work efforts and events
  • Other duties may be assigned from time to time


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
  • The employee frequently lifts and/or moves up to 20 Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The job may require frequent travel between SEAMAAC’s multiple program sites in South Philadelphia. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

During the COVID-19 pandemic, it is possible that the Adult Literacy & Access Coordinator will spend some time working in the office and some time working remotely.


Necessary Special Requirements:

Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.



This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.


Salary and Benefits:

Hours: Hours are primarily within regular business hours (Mondays-Fridays 9am to 5pm) depending on program needs. This position will require some evening assignments and a minimum of five (5) weekend assignments per year.

Salary: $42,000-$46,000

Benefits: This position offers health insurance, paid holiday, vacation, sick and personal leave


SEAMAAC is an equal opportunity employer. We will not discriminate and will take affirmative action measures against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.


Interested applicants should submit a resume and detailed cover letter to:

To apply for this job email your details to