JOB TITLE: Bhutanese Outreach Worker
DEPARTMENT: Health & Social Services (H&SS) Department
REPORTS TO: Continuum of Care & Family Literacy Coordinator
JOB SCHEDULE: Part-time or Full-Time
EXEMPTION STATUS: Non-Exempt
SEAMAAC welcomes applications for the position of Bhutanese Outreach Worker. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.
The Bhutanese Outreach Worker plays a central role in ensuring that SEAMAAC fulfills its mission. The Bhutanese Outreach Worker’s primary responsibilities are to provide community outreach about programs and services, group education on program topics, interpretation/translation, and case management support with individuals and families in Philadelphia’s Bhutanese/Nepali refugee communities. Currently this position is primarily focused on providing bilingual/bicultural support during the weekly Gathering in our Roots of Happiness Elders Health & Wellness Program, and supporting Bhutanese refugee clients around job placement, voter registration, naturalization, domestic violence, public benefits, health insurance, and health care services enrollment.
· Bachelor’s degree in social work or related discipline preferred. Minimum of a high school education if combined with extensive social service experience working in Bhutanese/Nepali refugee communities.
· Spoken fluency in English and Nepali required; ability to translate preferred.
· Minimum one year of social service case management experience required (may be a year of volunteer work).
The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Experience working with community health, social services, and family dynamics. Passion and experience supporting families with issues such as civic engagement, employment, education, domestic violence, health and health care access, and women’s health preferred.
· In-depth knowledge and relationships with the Bhutanese immigrant and refugee communities in the United States
· Computer skills including Outlook, Excel, PowerPoint, and Word
· Ability to maintain client case files, case notes, and submit regular reports
· Skilled in teaching and discussing sensitive topics in a culturally and linguistically competent manner with individuals and small groups
· Excellent communication skills, both oral and written
· Counseling skills, and skills in responding to high stress and crisis management situations
· High emotional intelligence as defined by the ability to empathize, people skills, motivation, self-regulation, and self-awareness
· Ability to manage time, maintain appropriate boundaries, and prioritize tasks
· Ability to work with diverse staff as well as a strong commitment to supporting the collective efforts of the team in accomplishing program objectives and goals.
· Understanding and sensitivity to issues of race, class, nationality, religion, age, gender, sexual orientation, and disability
· A strong passion and a clear vision for delivering high impact services to immigrant and refugee populations and other communities of color
· Ability to handle a heavy workload, exercise high level of discretion, maintain confidentiality, handle multiple priorities, and use sound judgment
· Ability to work independently while observing and complying with all standards of the supervisory structure of the organization
· Ability to accurately represent SEAMAAC in Philadelphia’s Bhutanese immigrant and refugee communities
· Create and implement outreach methods to develop a client base and increase awareness of SEAMAAC’s programs and community resources. These methods include but are not
limited to: interpreting/translating documents, posting and distributing flyers, phone campaigns, and attending community fairs, events, and functions.
· Plan and facilitate community educational workshops on program topics
· Provide case management services to clients within the guidelines of the assigned program(s). Case management priorities will fluctuate based on client needs and program funding.
· Maintain and keep detailed client files and case notes according to department and contract guidelines.
· Submit regular reports to Supervisor
· Participate in weekly supervision meetings
· Attend and participate in monthly program meetings, monthly department meetings, inservices/professional development opportunities, and monthly All Staff Meetings
· Actively participate in organization-wide work efforts and events and a minimum of 5 events per calendar year.
· Provide translation/interpretation
· Some local travel is required weekly in order to accompany clients to appointments
· Other duties may be assigned from time to time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
· The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. During COVID-19, all job duties are subject to change, and there is a possibility that some/all work will be done remotely.
Necessary Special Requirements: Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.
This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.
Salary and Benefits:
Hours: Approximately 20-24 hours/week if working remotely. Up to 40 hours/week are available if working in-person or hybrid position. Hours are primarily during regular business hours, with expectations of flexing to accommodate community activities occasionally during evenings and a minimum of five (5) weekend assignments per calendar year.
Salary: $15-$17/hour, depending on qualifications and experience
Benefits: A part-time position offers paid sick leave and holidays. A full-time position includes health insurance, paid vacation, and other benefits.
SEAMAAC is an Equal Opportunity Employer.
Interested applicants should submit a detailed cover letter and resume to firstname.lastname@example.org.
To apply for this job email your details to email@example.com