JOB TITLE: Digital Navigation Specialist

DEPARTMENT: Health & Social Services

REPORTS TO: Adult Literacy & Access Coordinator

JOB SCHEDULE: Full time or Part-time

EXEMPTION STATUS: Non-Exempt

GENERAL DESCRIPTION:

SEAMAAC welcomes applications for the position of Digital Navigation Specialist.

SEAMAAC is a nonprofit organization in South Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.”

POSITION SUMMARY:

The Digital Navigation Specialist plays a vital role in advancing digital equity and digital inclusion in Philadelphia. The Digital Navigation Specialist will work on digital access outreach, digital education, and digital resources to support low-income Philadelphians. Tasks include helping families to enroll in Affordable Connectivity Program (ACP) and other programs for free/low-cost internet and digital devices; supporting clients over the phone and in-person; managing SEAMAAC’s Digital Navigator Help Line and Digital Literacy Lab; and maintaining program data. This is a hybrid position, with some remote work and some in-person work required. In-person work will take place at the Hansjörg Wyss Wellness Center, 1902 S. 8th St., Philadelphia.

Duties/Responsibilities/Expectations:

• Assist community members with digital literacy/digital access needs

• Provide one-on-one digital navigation support to adults using SEAMAAC’s Digital Literacy Lab

• Provide one-on-one digital navigation support to adults calling SEAMAAC’s Digital Navigation Help Line

• Refer clients to case management, ESL/Digital Literacy classes, and other services as needed

• Conduct outreach to inform households of ACP and other digital resources

• Complete data entry and data collection

• Assist with program evaluation and reporting

• Collaborate with partner organizations to advance policies for digital equity and inclusion

• Conduct occasional presentations and trainings about Digital Navigation resources

• Provide access to interpretation/translation as needed

• Actively participate in Digital Navigator meetings and workgroups

• Actively participate in organization-wide efforts at a minimum of 5 events per calendar year

• Other duties may be assigned from time to time

Requirements:

• Bachelor’s degree required.

• Minimum one year of experience with digital navigation, adult education, digital literacy programs, and/or nonprofit social services is required.

• Bilingual skills are highly desirable. Priority languages include Spanish, Karen, Nepali, Vietnamese, Lao, Burmese, Mandarin, Arabic, Swahili, Khmer, Pashto, Indonesian, and French.

Competencies:

The requirements listed below are representative of skill and/or ability required.

• Excellent digital skills including Microsoft Office Suite, Google Suite, electronic databases, and other platforms, as well as ability to troubleshoot basic hardware and connectivity issues

• Ability to clearly communicate over the phone, via video conference, and in-person

• Passion for delivering high impact services to low-income families including immigrants, refugees, and other BIPOC communities

• Commitment to digital equity and inclusion

• High emotional intelligence including active listening skills, empathy, and self-awareness

• Ability to travel locally within Philadelphia

• Ability to manage time, maintain appropriate boundaries, and prioritize tasks

• Ability to work with diverse staff and program participants

• Understanding and sensitivity to issues of race, class, immigration status, religion, age, language, gender, sexual orientation, and disability

• Ability to exercise high level of discretion, maintain confidentiality, and use sound judgment

• Ability to work independently as well as with a team

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is a hybrid role with some in-person work and some remote work required.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

• The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Necessary Special Requirements: Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job. A job offer is contingent upon being fully vaccinated for COVID-19 and providing proof of vaccination before start date.

Comments:

This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.

Salary and Benefits:

Hours: A full-time position is 40 hours/week during normal business hours, with occasional flex schedule to accommodate evening assignments and weekend assignments. A part-time position is 20-30 hours/week with flexible scheduling.

Salary: Part-time rate is $19-$21/hour, depending on experience. The full-time rate is $40,000-$44,000, depending on experience.

Benefits: Full-time employee benefits: Health insurance, paid holidays, vacation leave, personal days, sick leave, and other benefits. Part-time employee benefits: Paid holidays and sick leave.

SEAMAAC is an Equal Opportunity Employer.

Interested applicants should submit a detailed cover letter and resume to [email protected].